Handmade items – a unique purchase

Every item here is handmade, and you are purchasing a design original. There will be variation in exact measurements, colour shading, and stitch patterns – but that is what makes these ties so special. These are limited editions, so if you see something you like, grab it with both hands for tomorrow it might be gone. We will try our best to create similar items but some will be a truly limited edition.


Colour shades

We do our best to represent colour shades as accurately as possible but every monitor, phone or tablet screen represents colour slightly differently.


Measurements


These are given as accurately as possible but there may be slight variance, for example if measured hanging down rather then flat. Our measurements are taken flat. We specialise in producing ties for a range of people, and this means a range of lengths. Some are shorter than the norm found in shops, and others are longer. If you would like a bespoke length please get in touch.

We may need to make changes to our website and item descriptions from time to time.


Care Instructions.

Reshaping: If the fabric happens to curl or needs sprucing up a little, gently press with a steam iron on the ‘wool’ setting. Take care not to stretch the fabric.
Cleaning: If you need to clean small areas of the fabric surface, sponge the areas gently without rubbing, using a small amount of a detergent suitable for delicates. For very stubborn stains, ask your dry cleaner to help.


Delivery

We are happy to post our ties worldwide and will use airmail whenever possible when sending outside the United Kingdom. We are unable to take responsibility for any customs charges or checks. The Royal Mail states that standard airmail delivery should take 5-7 days.

Postage prices (per tie; for multiple purchases, please ask for combined postage cost)

UK:  
Royal Mail 2nd class  £2.80
Royal Mail 1st class £3.30
Signed for: please ask for details

Europe:
Royal Mail standard airmail £4.00
Royal Mail tracked airmail £8.80

Rest of the world:
Royal Mail standard airmail £5.00
Royal Mail tracked airmail £9.85


Returns

We hope that you are delighted with your purchase. However, should there be any problems please contact us within 14 days of receipt and we will send an address for its return. Unfortunately, we are unable to refund postage costs either to you or back to us. We will endeavour to refund your purchase cost within 10 days of receiving the item back in London.


Damaged or lost goods

If you do not receive your item, please contact us and we will do our best to trace it. Unfortunately we cannot be responsible for delivery but will try our hardest to help. We strongly recommend selecting a tracked delivery method, especially for deliveries outside the United Kingdom.


Payment

Payment is taken at the time of purchase via Paypal. You can use your Paypal account or a credit or debit card. We are unable to send out any items without advance payment.


Privacy and personal information

We are committed to protecting your privacy. We collect personal information such as name, address and contact details for marketing and sales purposes. You are welcome to sign up for updates and newsletters, and to unsubscribe at any time. We will never share your information with any other companies unless required by law to do so. If you believe any of your details are inaccurate please contact us and we will endeavour to change incorrect information as soon as possible.

When purchasing an item, you will be forwarded to the payment processing company (Paypal). We do not store any financial information (such as credit or debit card numbers) about you on our website.


Security

We are committed to keeping your information secure and have put in place suitable physical, electronic and administrative procedures to safeguard the information we collect via the website. At times the website may contain links to other sites where we cannot be responsible for the protection and privacy of any information you provide there. Such sites are not governed by our own security procedures. Please exercise caution and check the security and privacy statements of other websites.


Cookies

These are small text files downloaded by your device by the websites you visit. They help with your website navigation and speed up actions such as purchasing, browsing and preferences. The information stored in a cookie can only be accessed by the website that generated it and includes only the details that you have disclosed to the site.


Copyright

The items, text and images featured here are within our copyright. We respect the copyright and design rights of artists and designers and expect our own intellectual and design property to be respected in return.


Press enquiries

We are very happy to discuss the use of our images and items for press and other promotional use but please contact us first on hello@penelopecream.com

Use of the information this website and the products featured on it is entirely at your own risk.


Contact us

We will be delighted to hear from you. Please get in touch using the Contact form



Design by Supanaught | Still-life photography by Jake Seal